At HF Holidays we are always keen to know more about our guests and how they have
enjoyed their holiday with us. In this way we can strive to achieve continual improvement
and develop the sort of holidays you want.
Please take 10 minutes to complete this survey and we can assure you that your views
and experience will be used by us.
Everyone who provides feedback using our new online system will receive a summary of
the results by email at the end of the year
Your holiday
Location
Number of nights
Date of your holiday
Number in party
Page 1/14
Your experience of HF Holidays
How was your holiday booked
Friend
Mail
Phone
Website
Agent
How would you mark HF Holidays
Brochure
Very good
Good
Acceptable
Poor
HF Holidays website (if used)
Booking service/efficiency
Helpfulness of information provided
Helpfulness of staff
Answering your queries
Ease of booking
Any comments
Page 2/14
Travel
If you have used HF Holidays travel arrangements, how would you rate them?
Maps & directions
Taxis
Airline
Did you use the HF Holidays transfer coach? (Airport transfers or day to day transfers)
Yes
No
Cleanliness of coach
Friendliness of driver
Time-keeping of driver
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Accommodation
How would you rate the accommodation provided by HF Holidays?
Overall standard
Standard of bedroom
Standard of bathroom
Standard of bar
Public rooms
Cleanliness
Quality of meals
Breakfast
Dinner
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Variety of meals
Staff
Helpfulness of management
Attentiveness of management
Attentiveness of staff
If you stayed at various locations, what was your overall impression?
Page 5/14
Your holiday itinerary
Pre-holiday paperwork
Accuracy of itinerary
Leaders knowledge
Overall itinerary content
Suitability of content
Choice of walks
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Walks distances
Too easy
Too hard
Just right
Walks ascents / descents
Walks duration
Walks chosen
Easier
Medium
Harder
Mix
Did you enjoy the walks?
Did this meet your expectations?
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Sociability of your holiday
Overall sociability
Daily programme
Hosting / presentation of evening entertainment
Which social activities did you most enjoy?
Dancing
Pub/bar
Cards
Quiz
Talks
Free time
Games
Film
Other
Are there any activities not offered you would like to see?
Page 8/14
Leaders / activity organisers
Leaders name
Walking leadership
Social leadership
Local knowledge
Briefings and announcements