Ref: HF 22151

Location: Borehamwood, Hertfordshire (with the opportunity for hybrid working from home for part of the week)

Contract: Permanent - 39.5 hours per week 

Salary: £22,000 - £24,000

 

Job Brief:

We’re looking for an experienced Customer Success Executive to join our friendly and professional Holiday Services team at our Head Office in Borehamwood, Hertfordshire.

This role is responsible for managing customer care communications and consistently providing an exceptional level of guest experience.

Between handling enquires via incoming calls, general administrative tasks such as preparing and distributing dispatch documents, updating customer accounts and dealing with correspondence, the Customer Success Executive is at the front line of our Guest Services department.

A comprehensive understanding of what makes first-class customer service is vital to this role as are flexibility, multi-tasking and problem-solving skills. 

Working hours are - 9.00am – 5.30pm Monday to Friday

One week 37.5 hrs, one week 41.5hrs, average 39.5 hrs. There is requirement to work 1 Saturday on alternating weekends from 9am - 1pm

The role:

  • Providing a focused and friendly service to all guests when handling a range of enquiries by telephone and email
  • Preparing and sending first and final dispatch documents
  • Processing incoming and outgoing mail
  • Maintaining secure, efficient, and accurate filing systems
  • Scanning incoming documentation and actioning or distributing appropriately
  • Maintaining an acceptable level of product knowledge by keeping up to date with product developments
  • Other administrative duties as and when required 

About you:

  • A passion for providing an efficient and courteous customer service
  • Excellent telephone manner
  • Strong written and oral communication skills
  • Attention to detail
  • Enthusiastic team player who is organised and reliable
  • Strong IT skills
  • The ability to quickly and accurately enter information, produce documentation
  • Able to work under pressure and reach deadlines as a good multi tasker

Company Benefits:

  • Pension contributions with Aviva
  • Comprehensive medical benefits package with MediCash
  • Annual familiarization visit at any of our country houses for you and your family (after 3 months)
  • Free on-site car parking
  • 28 days holiday inclusive of bank holidays, rising to 33 days after two years (pro rata for part time contract)
  • One paid day each year to volunteer at a charity of your choice
  • Exclusive discounts at several outdoor equipment stores
  • Exclusive discounts on our holidays throughout the world for you, your friends & family (Subject to availability)
  • Hybrid working with flexibility. All relevant office equipment provided
  • Free professional training and development courses
  • Cycle to work scheme

About the company:

Here at HF Holidays, we have over 100 years’ experience organising outdoor holidays. We specialise in offering a fantastic range of Walking and Leisure Activities holidays to over 70 destinations all over the world.

We currently employ a team of over 500, who work in our two main offices in Borehamwood and Penrith and across our 17 country houses around the UK, all in National Parks or areas of Outstanding natural beauty. 

We have a firm belief in what we do and our Mission is ‘To provide a shared holiday experience, which inspire friendship, fun and an active enjoyment of the great outdoors’.

This Mission supports our unique and special culture and our company values - Trusted, Collaborative, Exceptional Experiences, Ownership, Inspiring, Passionate and Fun.

Apply now:

Send your CV to recruitment@hfholidays.co.uk or find out more by visiting our careers pages at https://www.hfholidays.co.uk/vacancies , either way we’d love to hear from you.

You can also call 01768 214530 for more information.

Location Head Office (Borehamwood)
Field Call Centre
Customer Services
Time Full Time
Date 05 August 2022
Start Date 23 June 2022
Length of Employment Indefinite Period
Contract Employment Contract
Company name HF Holidays
Description

Here at HF Holidays, we have over 100 years’ experience organising outdoor holidays. We specialise in offering a fantastic range of Walking and Leisure Activities holidays and every year over 60,000 guests choose to travel with us to over 70 destinations all over the world.

We currently employ a team of over 500, who work in our two main offices in Elstree and Penrith and across our 17 country houses around the UK, all in National Parks or Areas of Outstanding Natural Beauty.

HF Holidays is a co-operative society owned by its 40,000 members worldwide. Our Mission is to provide shared holiday experiences, which inspire friendship, fun, and an active enjoyment of the great outdoors. We aim to achieve our Mission by applying the following values Trusted, Collaborative, Exceptional Experiences, Ownership, Inspiring, Passionate and Fun