Coronavirus travel advice

The welfare of our customers is the priority of everyone at HF Holidays

With longer days and a few more new-found freedoms, we’re excited to be looking forward to resuming some of our holidays again. With the start of new guided day walks from our UK country houses as well, we are counting down to when we can start to operate our traditional holidays again and welcome guests back to our houses from 17 May in line with the latest government guidance.

Bookings have been strong and already there is limited capacity at our UK houses in May and June. Beyond summer staycations, we are also taking bookings for the rest of 2021 and 2022 across our UK holidays. While we wait for more clarity from the government on international travel, we are currently taking bookings for European holidays in 2021 and 2022 – see our latest European preview brochure – and for Worldwide travel. As always, we recognise that things can change, which is why we are being as flexible as possible with your bookings, see our Book with Confidence details below.

BOOK WITH CONFIDENCE

We understand that plans can change. We are here to give you peace of mind when booking your holiday with us.

Book with confidence
Book with Confidence
  • Flexibility: defer or transfer your UK holiday for free, up to 14 days before departure (except on Trails holidays)
  • Cancelled holiday? If we cancel your holiday, transfer for free or request a refund
  • Fully protected: all our holidays benefit from ATOL or ABTOT bonding
Travel with confidence
Travel with confidence
  • 1000s of guests have already holidayed in our own Covid-compliant country houses
  • We only work with handpicked partners who are 'Covid-compliant'
  • We will only operate and travel to locations that are deemed 'Covid safe' bythe FCDO
HF Holidays - the Walking Specialists
HF Holidays
  • Walking holiday specialist, with more than 100 years' experience
  • Which? Recommended Escorted Tour Provider 2020 and for the last three years
  • Feefo Platinum Trusted Service award, scoring 4.6/5 from over 45,000 reviews

Holidays in the UK

We are delighted to be able to open up our houses to welcome guests once again from 17 May 2021. In preparation for re-opening, we have been reviewing how we can return to operating our holidays as we did in 2020. We are confident that we’re ready and safe for your holiday and that our houses will once again be following the government guidelines around social distancing, with rigorous cleaning measures implemented to protect all visitors to the houses.

With 17 of our own full-board properties in stunning rural locations, we’re the ideal choice for a safe staycation in the UK. Plus, we’ve been accredited by the We’re Good to Go initiative set out by Visit Britain.

HF Holidays - the Walking Specialists
HF Holidays - the Walking Specialists
HF Holidays - the Walking Specialists

From 17 May, our standard Guided Walking holidays will resume in addition to Self-Guided holidays. We follow the British Mountaineering Council guidelines for groups of hill walkers, and already have in place plans to reduce the risk of Covid-19. These will continue to be enforced stringently.

Our houses will be maintaining safe Covid-19 social distancing measures, which our experienced house teams are familiar with. These measures include:

  • Check in from 4.00pm
  • Guided Walking and Self-Guided Walking Holidays will resume
  • As usual, on Guided Walking Holidays, walk options will be offered to cover different levels
  • Where transport is to be used, a full risk assessment has been completed and Covid-secure guidance will be adhered to
  • All guests on a Self-Guided Walking Holiday will be able to use our Discovery Points for route information
  • Boot rooms will be open with physical distancing measures in place
  • At the country houses, there will be table service for drinks from the bar
  • All meals wil involve socially distanced dining
  • Swimming pools at Abingworth Hall, Chy Morvah, Holnicote House, Longmynd House and Newfield Hall will reopen on 17 May. Others, including at Alltshellach, Freshwater Bay House, Nythfa Hall and West Lulworth House will aim to reopen on 21 June.

We anticipate that we will be reviewing these measures from 21 June, when the government have advised that restrictions will be relaxed further. We will of course keep everyone updated.

If you have a holiday booked with us over the next few months, please refer to our guide to how an HF holiday has been adapted since lockdown, where you can learn more about changes to our country house holidays.

Holidays in Europe

We are continuing to monitor the ability to operate our European breaks, however, some early departures in 2021 have had to be cancelled. On the back of the Government's latest announcement, we have suspended European holidays until the end of May 2021. We will be in touch will all guests impacted by these cancellations as soon as we are in a position to do so; we are awaiting the government’s announcement on 12 April, which should tell us more about the restarting of international holiday travel. We are however, still taking bookings for the rest of 2021 and 2022.

Holidays Worldwide

We are continuing to monitor the ability to operate our Overseas breaks, however, some early departures in 2021 have had to be cancelled. On the back of the Government's latest announcement, we have suspended Overseas holidays until the end of May 2021. We will be in touch will all guests impacted by these cancellations as soon as we are in a position to do so. We are awaiting the government’s announcement on 12 April which should tell us more about the restarting of international holiday travel. We are however, still taking bookings for the rest of 2021 and 2022.

If you are impacted by holiday cancellations

Guests impacted by any cancellations or travel restrictions will, in the first instance, automatically receive a credit note for any monies paid. The options then available include transferring to another holiday in 2021 or 2022; we have departures available on sale until 31 October 2022. Alternatively, a Refund Credit Note is available, which is a fully protected cash refund, protected by ABTOT / ATOL, and this refund will be returned by 30 September 2021, for guests whose holidays have been cancelled after 17 December 2020. If we can issue cash refunds earlier, we will action this in order of date request and original departure date.

We will contact guests directly about their holiday departure as soon as we can confirm it is going ahead or if it will be cancelled.

As always, please ensure that you obtain travel insurance appropriate for your destination, itinerary, and nature of your holiday. Check your travel insurance policy for the scope of cover.

If you have any questions please do not hesitate to email our team via holidayservices@hfholidays.co.uk and we will be happy to help. In the meantime, we thank you for your patience, understanding and loyalty during these times and look forward to welcoming you back on one of our holidays soon.

MORE INFORMATION

For more information relating to the Coronavirus outbreak, including the risks and preventative measures travellers can take, see:

FCDO Travel Advicewww.gov.uk/guidance/travel-advice-novel-coronavirus and www.gov.uk/foreign-travel-advice

Department of Healthwww.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

Travel Health Prohttps://travelhealthpro.org.uk/news/498/novel-coronavirus-2019-ncov-update

NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/

If you have any further queries relating to forthcoming travel arrangements, please don't hesitate to contact us.

LATEST UPDATE: 07 May 2021