Coronavirus travel advice

Please Note: Our reservations and holiday services teams are currently inundated with calls and we would ask that you wait for us to contact you, rather than calling us directly.

CORONAVIRUS TRAVEL ADVICE

Since the outbreak of the Coronavirus, we have been monitoring the situation closely.

The welfare of our customers is the priority of everyone at HF Holidays. We operate our trips in accordance with advice issued by the Foreign & Commonwealth Office (FCO); we closely monitor the FCO’s travel warnings and advice related to travel for all destinations in our programme. Any decision we take as to whether to operate a trip, cancel or make any changes to it will always be in the interest of our customers’ safety and security.

CORONAVIRUS: BRITISH FOREIGN OFFICE TRAVEL ADVICE

The outbreak of the highly infectious Coronavirus (COVID 19) in China and widespread increase in cases around the world has led to a change in the British Foreign Office travel advice; the advice is now against all but essential travel to an increasingly large number of countries.

Some destinations have travel restrictions, quarantine measures, border closures and health screenings in place due to the outbreak. If travellers have recently been on another trip abroad to affected countries, entry to other destinations could be denied or travellers quarantined.

Temporary closure of UK Country houses & cancellation of overseas holidays until 30 April 2020

Considering the latest government announcement regarding Coronavirus on the 16 March 2020, a decision has been taken to close all our UK Country Houses from 20 March to 30 April 2020 and to cancel all our overseas holidays until the 30 April 2020. These abroad departures include departures to France, Spain (including Canary Islands and Balearic Islands), Portugal, Madeira, Greece, Cyprus, Malta and Croatia, USA/Grand Canyon on 2 May,  Japan on 7 April & 12 May, Chile 23 March & 20 April, Morocco 16 March & 6 April, Cuba 5 April and Jordan 8 April.

We are contacting all guests impacted by these travel restrictions and all have the option to transfer to another holiday later this year or in 2021. Alternatively, credit vouchers will be issued for monies paid. There is no need for any guests travelling in this period to contact us directly, we will be in touch with guests in departure date order.

Europe & Worldwide holidays this year

At this time, our tours to countries scheduled to depart from May onwards are currently continuing as normal. We will continue to monitor the situation and take advice from the FCO and ABTA, airlines and our partners in our holiday destinations. If the situation changes, we will advise passengers and all impacted guests as soon as possible. Should the FCO issue travel advice against all but essential travel to a country, we will of course cancel holidays to the destination while the advice is in force. See our Booking Conditions for more information.

As always, please ensure that you obtain travel insurance appropriate for your destination, itinerary and nature of your holiday. Check your travel insurance policy for the scope of cover.

Holidays in the UK

We are currently planning to be open again on the 1st May 2020 to welcome guests back to our houses. However, please keep a close eye on our website for the latest information.

For holidays departing from 1st May 2020 which are not currently impacted by the closure dates, please do not call our Holiday Services Team. This will enable the team to focus their attention on guests who have holidays which are starting imminently.

FAQs: CORONAVIRUS

Coronavirus Travel Advice
Since the outbreak of the Coronavirus, we have been monitoring the situation closely. The welfare of our customers is the priority of everyone at HF Holidays. We continue to closely monitor FCO Travel Advice, updates from airlines and our partners in our holidays destinations together with news reports regarding the current high profile outbreak of Coronavirus.

As the situation develops, we will continue to review government advice, airline policies and local advice from our destinations and revise our holiday itineraries and advice to travellers to ensure that we support the precautions being put in place to contain the virus and protect the health of those travelling with us. Should there be any change to government advice, we will contact any customers affected and update this page.

The principal precautions you can take when travelling are similar to the simple, common sense advice for outbreaks of flu viruses and include:

  • Keep an eye on up to date FCO Travel Advice for your destination and countries visited en route
  • Keep your distance from anyone who looks obviously ill
  • Practice scrupulous hand hygiene – wash your hands with soap - and keep your hands away from your face
  • Use disposable tissues when coughing or sneezing and dispose of used tissues carefully and promptly

You can further reduce your risk by keeping your distance from large groups of people and washing your hands after coming into contact with high risk areas such as trays used at airport security checkpoints that are handled by large numbers of people. Perhaps surprisingly, Public Health England advises against the use of surgical masks although, for cultural reasons, you may see people wearing these in some destinations.

Should the FCO issue travel advice against all but essential travel to a country, we will of course cancel holidays to the destination while the advice is in force. See our Booking Conditions for more information. As always, please ensure that you obtain travel insurance appropriate for your destination, itinerary and nature of your holiday and obtain this at the same time you book your holiday.

MORE INFORMATION

For more information relating to the Coronavirus outbreak, including the risks and preventative measures travellers can take, see:

FCO Travel Advicewww.gov.uk/guidance/travel-advice-novel-coronavirus and www.gov.uk/foreign-travel-advice

Department of Healthwww.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

ABTAwww.abta.com/news/coronavirus-outbreak

Travel Health Prohttps://travelhealthpro.org.uk/news/498/novel-coronavirus-2019-ncov-update

NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/

If you have any further queries relating to forthcoming travel arrangements, please don't hesitate to contact us.

LATEST UPDATE: 24 March 2020