Coronavirus travel advice

The welfare of our customers is the priority of everyone at HF Holidays

With longer days and a few more new-found freedoms, we’re thrilled to have resumed some of our UK holidays again, in line with the latest government guidance.

Bookings have been strong and already there is limited capacity at our UK houses during summer. Beyond summer staycations though, we are also taking bookings for the rest of 2021 and 2022 across our UK holidays, and have extended the season to try and accommodate more guests. While we wait for more clarity from the government on international travel and the addition of more countries to the green list of destinations, we continue to take bookings for European holidays in 2021 and 2022 – see our latest European preview brochure – and for Worldwide travel. As always, we recognise that things can change, which is why we are being as flexible as possible with your bookings, see our Book with Confidence details below.

BOOK WITH CONFIDENCE

We understand that plans can change. We are here to give you peace of mind when booking your holiday with us.

Book with confidence
Book with Confidence
  • Flexibility: defer or transfer your UK holiday for free, up to 14 days before departure (except on Trails holidays)
  • Cancelled holiday? If we cancel your holiday, transfer for free or request a refund
  • Fully protected: all our holidays benefit from ATOL or ABTOT bonding
Travel with confidence
Travel with confidence
  • 1000s of guests have already holidayed in our own Covid-compliant country houses
  • We only work with handpicked partners who are 'Covid-compliant'
  • We will only operate and travel to locations that are deemed 'Covid safe' bythe FCDO
HF Holidays - the Walking Specialists
HF Holidays
  • Walking holiday specialist, with more than 100 years' experience
  • Which? Recommended Escorted Tour Provider 2020 and for the last three years
  • Feefo Platinum Trusted Service award, scoring 4.6/5 from over 45,000 reviews

Holidays in the UK

We are delighted to be welcoming guests back on holiday with us and we continue to take all the necessary steps to keep our house teams, our guests, and our leaders safe in line with government guidance and rules around COVID-19.

With 17 of our own full-board properties in stunning rural locations, we’re the ideal choice for a safe staycation in the UK. Plus, we’ve been accredited by the We’re Good to Go initiative set out by Visit Britain.

HF Holidays - the Walking Specialists
HF Holidays - the Walking Specialists
HF Holidays - the Walking Specialists

We have resumed our standard Guided Walking holidays in addition to Self-Guided holidays. We follow the British Mountaineering Council guidelines for groups of hill walkers, and already have in place plans to reduce the risk of Covid-19. These will continue to be enforced stringently.

After 19 July, we continue to take all the necessary steps to keep our house teams, our guests, and our leaders safe in line with government guidance and rules around COVID-19. These measures include:

  • Check in from 4.00pm
  • Guided Walking and Self-Guided Walking Holidays now operating
  • As usual, on Guided Walking Holidays, walk options will be offered to cover different levels
  • Transport is being used in line with regional government regulations regarding social distancing. All our transport providers have confirmed that they operate within strict COVID guidelines
  • All guests on a Self-Guided Walking Holiday will be able to use our Discovery Points for walking route information
  • Boot rooms are open with physical distancing measures in place where necessary (Scotland & Wales)
  • At the country houses, there will be table service for drinks from the bar
  • From 19 July we will be allowing larger groups to dine and relax in the bar together. However, we will still give guests space e.g. we will seat 6 people at a table where pre-pandemic we may have seated 8
  • The government recommendation for England is to wear face coverings in crowded areas
  • In Scotland and Wales physical distancing is still in place so this will be adhered to indoors and outdoors. Guests will need to wear face masks in public areas except when eating and drinking. The Scottish and Welsh governments are reviewing their guidance in August and we will adapt our measures in line with any updated guidance at this time
  • All of our swimming pools have opened as planned, except for Brecon and Glen Coe, which have delayed pool re-openings. Swimming pools will be operated in line with guidance provided by Swim England.

Following the lifting of restrictions on 19 July, our holidays from 21 June will operate with transport. We have worked closely with all of our transport providers to ensure that our use of transport is compliant with all COVID regulations. We have successfully trialed the reintroduction of transport on a variety of holidays since we reopened. All our transport providers have confirmed that they operate within strict COVID guidelines and their measures include: larger or additional vehicles; enhanced cleaning regimes; seating guests in their personal bubbles; requiring all guests to wear face masks (unless exempt); filling back seats first; disembarking from the front and increased ventilation. Should you have any concerns about using transport, please speak to one of our team before your holiday or chat to your holiday leader or House Manager at any time during your stay.

If you have a holiday booked with us over the next few months, please refer to our guide to how an HF holiday has been adapted since lockdown, where you can learn more about changes to our country house holidays.

Holidays in Europe

While travel abroad remains a little uncertain right now, The UK government have confirmed that from 19 July, fully vaccinated travellers in England (and their children under 18) will no longer be required to quarantine when returning from amber-list countries, and that there will be reduced PCR testing requirements. This is a hugely positive step for those who have received both jabs, and a massive step towards a wider reopening of travel, paving the way for a whole host of countries to welcome back UK travellers.

Green List countries currently include Madeira, Malta and Croatia. The latest update means that Amber list countries now include Ireland, Italy, Greece, Spain (including Mallorca and Menorca in the Balearic Islands) and Portugal. These countries can again be visited from 19 July without the need to quarantine on your return, if you are fully vaccinated. Consequently we will look to restart international holiday travel where we can - our first scheduled departures to these destinations are in September.

You can see all of the countries on the Green List, and the travel requirements for each, on our dedicated page of Green List countries to travel to. You can also see Amber list countries our guests are starting to book for later this year on our guide to Amber List countries opening up.

In addition, we are still taking bookings for European holidays in the rest of 2021 and 2022.

Holidays Worldwide

We are continuing to monitor the ability to operate our Overseas breaks, however, some departures in 2021 have had to be cancelled. On the back of the Government's latest announcement, we have suspended Overseas holidays. We will be in touch will all guests impacted by these cancellations as soon as we are in a position to do so. We are however, still taking bookings for 2022.

If you are impacted by holiday cancellations

Guests impacted by any cancellations or travel restrictions will, in the first instance, automatically receive a credit note for any monies paid. The options then available include transferring to another holiday in 2021 or 2022; we have departures available on sale until 31 October 2022. Alternatively, a Refund Credit Note is available, which is a fully protected cash refund, protected by ABTOT / ATOL, and this refund will be returned by 30 September 2021, for guests whose holidays have been cancelled after 17 December 2020. If we can issue cash refunds earlier, we will action this in order of date request and original departure date.

We will contact guests directly about their holiday departure as soon as we can confirm it is going ahead or if it will be cancelled.

As always, please ensure that you obtain travel insurance appropriate for your destination, itinerary, and nature of your holiday. Check your travel insurance policy for the scope of cover.

If you have any questions please do not hesitate to email our team via holidayservices@hfholidays.co.uk and we will be happy to help. In the meantime, we thank you for your patience, understanding and loyalty during these times and look forward to welcoming you back on one of our holidays soon.

MORE INFORMATION

For more information relating to the Coronavirus outbreak, including the risks and preventative measures travellers can take, see:

FCDO Travel Advicewww.gov.uk/guidance/travel-advice-novel-coronavirus and www.gov.uk/foreign-travel-advice

Department of Healthwww.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

Travel Health Prohttps://travelhealthpro.org.uk/news/498/novel-coronavirus-2019-ncov-update

NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/

If you have any further queries relating to forthcoming travel arrangements, please don't hesitate to contact us.

LATEST UPDATE: 19 July 2021