At HF Holidays, we have achieved Which? Recommended Provider status several times in recent years, most recently in 2017. We’re thrilled to announce though that we have taken the top spot in the recent Which? consumer survey, as a Recommended Provider of Escorted Tours 2018.
Escorted Tour is defined as a holiday that had a planned itinerary where customers were accompanied by a dedicated guide.
When Which? published the results of the recent survey and list of Recommended Providers, their verdict was that HF Holidays was, ‘A top choice for guided group walking and activity holidays.’
HF Holidays ranks top in Which? list
In the survey, we are delighted to have achieved a customer satisfaction score of 92%, which puts us joint first across the list of tour operators surveyed. The 92% rating is generated by customer scores – it is decided by a combination of overall satisfaction and the likelihood of a consumer recommending the company they travelled with to a friend. Because of our strong score, we are one of only five companies deemed worthy of the independent Which? endorsement – a clear sign to travellers that they’re making the right choice with one of our walking holidays.
Across the various categories considered in the survey, including our accommodation, customer service, description matching reality, escorted tour itinerary, organisation and value for money, we’re pleased to see a number of five-star ratings, emphasising the HF Holidays difference and commitment to quality service. We are especially pleased to record that we received top marks for our tours, the organisation of our holidays and the fact that descriptions of our trips matched the reality of customer’s time away, results that led Which? to say in their verdict that travelling with HF Holidays, ‘you can expect a high-quality holiday.’
In the survey responses, one traveller told Which? that HF Holidays’ ‘walk leaders are always knowledgeable, hotels always lovely, food and service always excellent, and any difficulties are sorted immediately.’ The fact that so many of our guests and travellers have scored us so highly in an independently verified survey makes us incredibly pleased and touched as we take feedback very seriously, and listen carefully to the comments (both good and bad) that we receive, in order to evolve our holiday offering, improve our customer service and stay ahead of the competition.
Although we’re thrilled with the survey results, rest assured that we have no intention of resting on our laurels and will always endeavour to exceed our guest’s ever-increasing expectations.
If you’ve already been on an HF Holidays trip, we hope that you agree with the results of the Which? consumer survey. And if you’re looking to book your first holiday with us then we hope that our Which? Recommended Provider status reassures you that you’re booking with the right company and travelling in safe hands.
With over 100 years’ experience of arranging exceptional holidays, we believe that there’s no better company to entrust your guided walking holiday plans to and we look forward to welcoming you soon.