Privacy Policy and Information on Cookies

We want you to be confident about the way we handle your data

HF Holidays understands and respects the importance of your privacy. This privacy policy, which is designed to give you peace of mind and confidence, sets out the basis on which any personal data we collect from you, or that you provide to us, via this website will be processed by us. Please read the following carefully.

You are responsible for ensuring that all the members of your party are aware of the content of this privacy policy and are in agreement with you supplying their personal data to us to make a booking or other purchase on their behalf.

By making a booking or purchase or by submitting your personal data via this website, you agree to the transfer, storing or processing of it as set out below. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. If you do not agree to our use of your personal data as set out below we cannot accept your booking or engage with you and you should not use this website.

Our Privacy Policy

Personal information we may collect from you and why we collect it
When you book a holiday, request a brochure or join our membership via this web site, we will collect certain personal data about you. If you are booking a holiday we will also collect personal data about any other person you include on your booking. The sort of personal data we collect will be information such as name, address, email address, telephone number, date of birth, and personal travel preferences. We need to collect this information to arrange the travel and other services you are requesting. In some cases, we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements, to be able to consider your particular needs in relation to a booking. For leaders we collect and keep personal data to help with your appointments, leading opportunities, training and travel and operational arrangements.
Marketing Use
If you have made an enquiry or purchase on this website or by booking direct with HF Holidays, your personal data may be used by us to contact you by post and/or by e-mail, with information and offers relating to products or services similar to those about which you enquired or which you purchased.

We will only do this if you did not opt out of such marketing at the point where we collected your contact details. If you have not made an enquiry or purchase, we will only send you information and offers by email relating to products and services offered by HF Holidays if you sign up (opt in) to receive such marketing.

We will not pass your contact details to a third party for marketing purposes unless you have expressly agreed that we may do so.

Cookies

This website uses cookies to distinguish you from other users. A cookie is a simple, tiny text file that is stored on a web browser when you visit a website. This file is incapable of performing any tasks or functions; it is not a programme, cannot be used as a virus or access your hard drive, and no other website can use it. Some of these cookies are essential to make this website work properly, to allow you to make your holiday booking, and to enable us to fulfil your purchase requests. Other types of cookie let us identify the device you are using and how you use the website – but not you personally – in order to help us to provide you with a good experience when you browse our website. Others allow us to improve our website or the way we provide our service to customers or are used to provide you with information or offers from HF Holidays that may be of interest to you.

You can choose to accept or decline cookies at any time. Most web browsers automatically accept cookies but you can modify your browser settings to decline cookies if you prefer by accessing the preference panels from your browser's main menu (usually found under ‘Edit’, ‘Tools’ or ‘Options’). However, if you choose to remove cookies parts of the website may not work properly or your use of the website may be impaired. To learn more about cookies, visit www.allaboutcookies.org.

booking.hfholidays.co.uk - We use cookies to keep track of your progress through the booking form so that your information doesn’t get confused with anyone else’s. These cookies expire when you close your browser.

reservations.hfholidays.co.uk - Our reservations system uses Travelberry – this cookie tracks order reference being made for use with the system and is for internal use only, it does not contain any personal information.

My Shortlist

The Shortlist uses a cookie to save your list on your computer for 60 days. Clearing your cookies will delete the list.

Changes to our Privacy Policy

We reserve the right to update or alter this Privacy Policy from time to time without notice to you. Any changes will either be posted on our website, brochures and/or made available on request.