From 11 December 2024, we are changing how we present our prices to make them easier for members and new customers to understand.
Rather than publishing prices that automatically include your £30 member discount, we will instead display a full ‘public’ price, which includes our £30 non-member fee. This means, as a member, you will pay £30 less than the public price, and you will see your member discount appear on your booking.
Online, the £30 discount will be applied once you enter and verify the names and email addresses of each member on the booking (watch a demo video here).
If booking by phone, our Sales & Support team will apply the £30 discount for you.
Any bookings made before 11 December 2024 already include your £30 member discount. You have paid the right member price. No action is required.
Rest assured that changing how we display our prices doesn’t change the prices members pay. The £30 member discount you know and love remains.
By making these changes, we aim for greater visibility of this popular member benefit, both for members and newcomers alike.
Online, the £30 discount will be applied once you enter and verify the names and email addresses of each member on the booking (watch a demo video here).
If booking by phone, our Sales & Support team will apply the £30 discount for you.
Any bookings made before 11 December 2024 already include your £30 member discount. You have paid the right member price. No action is required.
Rest assured that changing how we display our prices doesn’t change the prices members pay. The £30 member discount you know and love remains.
By making these changes, we aim for greater visibility of this popular member benefit, both for members and newcomers alike.
Your pricing change FAQs answered
The changes explained
We are updating our pricing display to improve transparency and clarity for all our customers, ensuring both members and non-members have a clear understanding of the value and benefits associated with membership. Rather than publishing prices that automatically include your £30 member discount, we will instead display a full ‘public’ price, which includes our £30 non-member fee.
My bookings
Any bookings made before the change already include your £30 member discount. You have paid the right member price. No action is required.
Membership
Going forward
At present, we only display the public, non-member price when browsing holidays online. However, as part of our continuous development, there may be a future possibility to display both member and non-member prices on our website.
